SHIPPING / RETURNS
We don’t like spending our hard earned money on expensive shipping fees so we’re not going to make you do that either. We offer free standard shipping on all Australian orders and discounted shipping rates on international orders.
We also offer free shipping to USA, Canada, New Zealand, UK and most European countries on all orders over 125 AUD.
Please note that we ship your orders from Wollongong, Australia.
ORDER PROCESSING TIMES
We know you’re probably eager to get your garments so we will do our best to get your order ready and shipped within a 24 hour period. Please note all orders placed on public holidays or over the weekend will be processed the next business day.
If there is one thing we value above all else here, it’s quality. Every product you order will be thoroughly checked to ensure it is of the highest quality before we ship it to you. If for whatever reason you’re not happy with your purchase, send an email to firstname.lastname@example.org and we will do our best to find a solution.
CUSTOMS AND DUTY CHARGES
Some international orders may be subject to local charges from your country. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.
RETURNS, CANCELLATION, REFUNDS AND EXCHANGES
We offer exchanges or credits on all of our orders but we encourage you to check our size guide in the product description before placing an order. You have 10 days from receiving your order to arrange an exchange or credit. You will be responsible for your own return shipping costs. Please make sure your items are returned new and unused. Once your return is received, inspected and approved, we will send you an email to notify you that we are processing your returned item.
Please send an email to email@example.com with your order number to arrange an exchange or credit.
If for any reason an order needs to be cancelled, processing fees of at least 50% apply.